Help

Common questions.

Senders

What happens if the receiver never responds?: You are refunded automatically when the deadline passes. The full amount goes back to your original payment method.
Can I edit my Oath after sending?: No. The Oath is locked once payment clears. If you need to correct a serious mistake, contact support and we can cancel it before the receiver opens it.
How do I know my Oath was read?: You see real-time status: pending, accepted, declined, refunded, or expired. You will be notified the moment it changes.

How do I get paid out?: Connect a Stripe account in settings. Payouts run on a rolling 48-hour delay after an Oath is accepted or declined.
Can I block certain people from sending?: Yes. You can block any verified identifier (phone or email) from your settings.
Is my answer rate public?: Yes. Your answer rate and average response time appear on your public Oath page. Both build sender trust.

How does reporting work?: Either party can flag an Oath. Reports are reviewed by Oath staff, typically within 24 hours. Funds stay frozen during a review.
What if I receive harassing content?: Report it. Valid reports forfeit the sender’s funds and may permanently restrict their account.
Does Oath read my messages?: Not by default. We only review the contents of an Oath when a report is filed or when required by law.

Email hello@oath.to. Real people answer within a business day.